Uma maneira como as Seguradoras estão avaliando o ROI em suas organizações é, olhando para as estratégias de seus documentos. Isso não é apenas inteligente, mas também rentável; 95% dos contatos com o clientes está sendo realizado através de documentos. Este relatório descreve cinco formas em que a implementação de uma solução de automação de documento irá maximizar o retorno sobre o investimento em sua estratégia para documentos.
Assunto: How Insurers Maximize ROI in Their Document Strategy: Five Ways to Reduce Costs
One way insurers are evaluating ROI in their organizations is by looking at theirdocument strategies. This is not only smart but also profitable since 95 percent of customer contact is being conducted through documents. This report outlines five ways that implementing a document-automation solution will maximize return on investment in your document strategy. 1. Cut document production times – Dramatically shortening the time it takes to move documents into production is one way insurers have realized significant cost savings. With document automation, they can easily move from document design to production without manual intervention or complex programming from IT. The right system lets them preview documents from within the design environment and facilitates editing and design corrections before consuming valuable production and printing resources. Comprehensive facilities allow for late-stage testing to eliminate errors and reduce consumption of valuable production resources. Document-automation solutions also allow individual document models to be aggregated and assembled into larger models, simplifying document management and maintenance. They may further minimize the management and maintenance of document repositories through the use of open, published, XML-based technologies, which reduces the number of templates required to support multiple delivery channels, outputs, jurisdictions and languages. This helps reduce time and costs. 2. Reduce IT spending – New document automation solutions are designed to move document automation out of IT and into the hands of business users. Using a familiar Windows/Microsoft Word interface, document authors can easily create sophisticated document models and delivery rules with minimal IT involvement. Document automation can replace a homegrown and/or aging document solution that cannot handle the increased demands of their growing business. Document automation reduces development costs by cutting coding effort by up to 90%, and it lowers IT costs because it requires fewer programmer resources to maintain and develop documents. Now insurers can move document creation and management out of IT and put it into the hands of business users, which will result in significant IT cost savings. 3. Eliminate costly errors – Many organizations use time- and resource-consuming manual processes to generate their document communications. Not only does this waste money, it also allows for errors that can cost even more. Maybe it’s a mistake in a potential customer’s address, and the document goes to the wrong person. Perhaps it’s a two-dollar pricing mistake on a mailer that gets 10,000 responses, resulting in a $20,000 error. Even worse, it could be a $100,000 mistake on a proposal for services. Document automation helps insurers avoid these and other expensive pitfalls. Utilizing pre-approved document models and data sharing, document automation removes most of the time-consuming, error-prone manual processes from the equation, allowing insurers to drastically reduce production times, production costs and document errors. 4. Shorten implementation times – The faster a solution is up and running, the sooner insurers can begin to gain a return on their investment. The use of open standards and service-oriented architecture in a document-automation system not only allows insurers to assimilate the software into their existing infrastructure quickly, but it also provides a more flexible platform to build document applications as their business grows. Today’s document-automation solutions can usually complete an implementation and have customers in production in one to three months. 5. Leverage existing legacy systems – Many times, the higher-ups resist new technology solutions because they’ve already invested so much into the current technology. But thanks to a simplified, service-oriented architecture and total commitment to open standards, document-automation solutions can help insurers optimize existing enterprise-wide technology investments. Because the best document-automation solutions are built using open standards and a service-oriented architecture (SOA), they are able to seamlessly integrate into complex, legacy environments. Additionally, adherence to published, open standards and an architecture that promotes agility and flexibility extends the value of investments in core applications and technologies. Conclusion Document-automation solutions can streamline the process by which documents are designed, deployed throughout the enterprise, delivered and managed over their life-cycle to customers. This can lead to significant production-cost and time savings. In some cases, companies have:
Document automation maximizes insurers’ ROI by keeping customers satisfied, increasing growth, enhancing customer loyalty and decreasing defections to their competitors—all while reducing costs. Trying to reduce document production costs, time, and eliminate errors? Visit http://documentsolutions.cincom.com/resources/brochures-and-data-sheets/. |
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